Heart of the House (Blog Post #8)

“Take care of the associates, the associates will take care of the guests, and the guests will come back again and again.” – J.W. Marriott

When students talked about what they saw as being the most important factors in choosing a future career, “a pleasant work environment” was in their top five. As you may already know, the environment that you choose to surround yourself with is a key component in developing your own attitudes and behaviors. If someone were to ask you to describe the culture of Danbury High School, you would probably use words such as diverse, busy, challenging, friendly, and accepting. Thus, you could probably also describe yourself using many of these terms.  You may not fully understand it now, but the corporate culture of wherever you choose to work will be vital to your career and personal success. Many students your age, and even college students like me, are afraid of starting at the bottom and not being treated as well as other, older employees. Luckily, if you choose to study hospitality, you are entering an industry where the culture treats all of its members as one family, equally contributing to the success of the organization.

A study conducted on 741 hospitality professionals listed and rated their unique culture attributes compared to other industries. A few of the ones I found to be most interesting were: an organization that is “employee-focused”, “empowers and rewards their employees”, “treats mistakes as opportunities to learn”, “where cultural diversity is a reality”, and “where everyday is different” (Dawson et. al., 296). As an employee of a job in hospitality, you will be valued and awarded for your hard work. Imagine the big, red, “Good Job!” written at the top of an exam or paper you worked tirelessly on, but in the real world. You can also see from these study results that the diversity you’re accustomed to walking through the halls of DHS can also be found in halls of your workplace. And your life at your job is never boring, everyday brings new challenges and excitements. So if you don’t like being appreciated and enjoy a boring schedule, then hospitality probably isn’t the career path for you.

Marriott created a whiteboard for employees to write their goals for 2015. Photo credit: Fortune

Danny Meyer, one of New York City’s most successful restauranteurs (ever been to Shake Shack?), talks about some facets he sees as being most important and prominent in the hospitality industry. He believes that “employees come first in the hospitality business, even before investors.” In his book, Setting the Table, he goes on to discuss that the hospitality industry is run by its employees from the bottom up, and that it’s important to listen to them and to make it feel like it’s just as much their organization as it is the CEO’s. (Loehr, Medium). It’s clear that no matter where you start in your career in hospitality, you will be working in an environment that values your talent and sees you as a vital link to their overall success.

Word Count: 511


Dawson, Mary, Jeanna Abbott, and Stowe Shoemaker. “The Hospitality Culture Scale: A measure organizational culture and personal attributes.” International Journal of Hospitality Management30.2 (2011): 290-300. Web. 9 May 2017.

Loehr, Anne. “What I Would Ask Danny Meyer About Leadership, If I Had a Seat At His Table.” Medium. A Medium Corporation, 16 Jan. 2015. Web. 09 May 2017.


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