“Business, like life, is all about how you make people feel. It’s that simple and that hard.” – Danny Meyer
I remember my senior year of high school, imagining what the next four years of my life would look like. I would try and myself in many different jobs and decide which one I thought would be the best for me. I never thought it would be hospitality. And now, as a senior in college, I’m still not sure which occupation I’ll be in for the rest of my life, but I know that hospitality will in some way influence my career. And whether you think it now or not, regardless of your occupation, it will influence yours too.
Hospitality as a skill, but also as an industry, has an impactful effect on other businesses, as well as the economy as a whole. Two particular industries that benefit from the hotel business specifically are amenities and technology. Marriott alone spends about $20 million per year on skin and hair care products. When they refurbished their bedding, they spent $190 million on new duvet covers, sheets, and comforters (Rampton, Huffington Post). Recently, more hospitality organizations are targeting their efforts towards more advanced technology. Last year, Hilton worked closely with IBM to launch a new robot concierge named Connie to assist guests (Solomon, Forbes). You can read this article to find out more about how hotels are pairing up with artificial intelligence to create a new and unique experience with their guests. Retail and technology are just two of the many industries directly affected by hospitality that many of you may be considering working in at some point in the future.
So as you can see, regardless of the career, hospitality has a way of fitting into your success. It should not be seen as a substitute to other fields you may want to study and explore, but rather as a complement to enhance your experiences. Whether it is your hospitable experience that fuels customer loyalty and thus high profits, or a hotel company providing large amounts of revenues for your company’s products or services, you WILL benefit from studying hospitality.
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Rampton, John. “Who’s Making Money in the Hotel Industry.” The Huffington Post. TheHuffingtonPost.com, 28 Apr. 2015. Web. 10 May 2017.
Solomon, Micah. “Technology Invades Hospitality Industry: Hilton Robot, Domino Delivery Droid, Ritz-Carlton Mystique.” Forbes. Forbes Magazine, 18 Mar. 2016. Web. 10 May 2017.